Serra Akçaoğlu is the CEO and Board Member for Citibank Turkey. In addition, Serra Akçaoğlu is responsible for 60 countries in EMEA where Citi doesn’t have physical branches or subsidiaries but provides corporate banking services.  

Prior to assuming her current position, Serra Akçaoğlu was Head of Consumer & Commercial Banking and a Board Member at Citi Turkey. Previously, Serra Akcaoglu was the EMEA Trade Services & Finance Head for Citi’s Global Transaction Services based in London. In this role, she was responsible for trade finance and the regional strategy of the trade products, new product development and positioning of 50 countries located in this wide region. At the same time, she was a member of the Citi Global Trade Management Committee.

Serra Akçaoğlu joined Citi in 2000. Other previous roles have included: Cluster Head of Global Transaction Services for Turkey, Israel & Turcic Republics covering GTS, FI, NPC & GSG as well as Head of Trade for Turkey. Prior to joining Citi, Serra Akçaoğlu has worked in the local Kocbank and served as the Regional Head of Corporate, Commercial, Consumer Businesses and Risk. Prior to that, she has worked as a Senior Banker in the Corporate Bank at Manufacturers Hanover and Chemical Bank (now JP Morgan). 

Serra Akçaoğlu is the Chairman of the American Business Forum in Turkey (AmCham Turkey/ABFT), Board Member and Economy & Finance Roundtable Leader of Turkish Industry and Business Association (TUSIAD) and Board Member of The Banks Association of Turkey (TBB). Serra Akçaoğlu graduated from the Bosphorus University with a Bachelor’s degree in Business Administration.